Our Process

  • Implementation Methodology
  • Customer Service
  • Maintenance

Implementation Methodology

Erasoft Implementation Methodology to ensure consistent, high-quality service delivery throughout all its project engagements. We bring together expertise and best practices, including project templates and lessons learned.

Erasoft is client focused; we apply only those project “modules“ which are appropriate to the project requirements. Our project life cycle implementation is constructed around five major phases. Although there may be overlap among the activities during each of the phases, the phases are performed in the order presented.

Phase I – Business Requirement Survey
During the Business Requirement Survey phase, we try to understand of current business practices and identify areas for improvements. The objective is to develop a comprehensive list of requirements. Also during this phase, the core project team members gain a thorough understanding of the software application, prepares the Business Requirement Specification which is transformed to Customization Requirement Specifications.

These specifications map the customization of the software to the requirements of the project/application/organization. Any gaps between the functionality of the software to the requirements of the organization is highlighted and documented.

Included in this phase are the following activities:
• Defined Business Requirements
• Analysis User Experience
• Information Architecture Review
• Customization and Functional Requirement Specification
• Create User’s Scenario Testing
• Project Scoping in Scope of Project Agreement

Phase II – Customization and Functional Process
During the Customization and Functional Process phase, the project team will design the customer solution, including database schema design, repository definitions, integrations and other technical issues, as well as page layout, templates of the primary interface design. This phase is driven by project goals and user needs as defined by the Customization and Functional Specifications Also during this phase, we will also refine the requirements, define user scenarios for all user categories, complete the detailed technical architecture,. Also, a detailed project plan for the implementation phase will be prepared.

Included in this phase are the following activities:
• Screen and Database Design
• System and database Validation Design
• Development process
• Tests the features and functions
• Create and test the user’s scenario

Phase III – Installation and Setup
This phase includes the Installation of programs, database and setup process on technical architecture.

Included in this phase are the following activities:
• Installation Application and Database
• Sets up the Application environment
• Configures and Tests the system
• Migrates data
• Gets the system up “live“

Phase IV – User Training and Testing
During this phase, the entire customer solution will be quality-control tested according to the QA plan and, created during create user’s Scenario testing at phase I . Also during this period, the entire users of our customer will be trained with User Interface and Business Operation Process. Our customer will performed acceptance testing according to user’s Scenario testing, also we will provide bug fixes.

Included in this phase are the following activities:
• Integration Test
• QA Load Test
• Performance test
• User Training
• User Acceptance Test

Phase V – Roll Out (Go Live)
During the Rollout phase, the project team ensures that the completed system is fully functional, satisfies user requirements, and achieves business objectives. Most importantly, during this phase ownership of the new system passes from the project team to the users. After the application is live, this phase provides you with a formal project close-out and review to ensure that the system operates efficiently and continues to meet the requirements of the users. Changes in your Business environment are monitored and evaluated on a regular basis for any change.

Included in this phase :
• Paralel Run with existing system
• Single Run (Launch)
• Reporting analysis
• Project Closing

Customer Service

Customer satisfaction is the most important of our commitments, and our customer service is proof of this.
They is staffed and highly trained IT support who promptly handle and fix all complaints from customers concerning the Erasoft Products they have purchased from us.

One highlight of our customer is an on-line ,web based Help Desk that operates 24 hour a day ,365 days a year, customers with software complaints can contact our Help Desk anytime and receive a prompt response.

Our customer can call directly Our Customer Service at hot-line service 021-6349318 or www.erasoft.co.id and all complaints will be recorded into our HelpDesk System and then Our Support will gave response or answering to this service call at the latest 1 x 24 hours after the service call is recorded into our Help Desk system.


Our Maintenance service guarantee and save you investments while you buy and use our products. With this service we hope we can keep your pleasant and simplify to operate Erasoft , give benefit and save your investment on Erasoft. Besides that our maintenance service help our customer ,to continuous improvement their system and help to perform their business development plan.

Included in this services are the following:
• Help Desk Support
• On Site / Remote Service
• On Call Visit / Routine Visit
• Free Additional and development reports (Dashboard Facility)
• Free Setup Reminder Reports (Reminder Facility)
• Routine Data maintenance and checking
• Routine application training
• Routine standard check list (hardware,software,network)
• Upgrade to new Erasoft version
• Enhance the existing application function

With our young professional expert and our comprehensive services , our customer could be guaranteed their pleasant in using our products.