II. Customer Service

Customer satisfaction is the most important of our commitments, and our customer service is proof of this.
They is staffed and highly trained IT support who promptly handle and fix all complaints from customers concerning the Erasoft Products they have purchased from us.

 

One highlight of our customer is an on-line ,web based Help Desk that operates 24 hour a day ,365 days a year, customers with software complaints can contact our Help Desk anytime and receive a prompt response.

 

Our customer can call directly Our Customer Service at hot-line service 021-6349318 or www.erasoft.co.id and all complaints will be recorded into our HelpDesk System and then Our Support will gave response or answering to this service call at the latest 1 x 24 hours after the service call is recorded into our Help Desk system.