Erasoft Division


 

Marketing & Sales Division

Our marketing & sales division is a division who execute Erasoft products sales process and guarantee quality and services of Erasoft products that could be accepted by our customers, continuously survey and create new product based on new technology to adjust market demand. Marketing & sales division is divided into 3 ( three ) departments which is Marketing, Sales and Customer Service

 

Operation Division

Our Operational division is divided into 3 ( three ) Departments which is R & D department, Business Consultant Department, Maintenance Department. Each department in charge for different tasks, but all serving the same objective to ensure customer satisfaction in the real sense of the word.

 

Research & Development (R & D)

Research & Development (R & D) Department is a department that develop an innovative product to adjust the latest technology. Besides that this department has function to maintain and enhance the product quality. With this departments we can consistency develop our continuous product so our customer investments will be guaranteed.

 

This department has several team , as follows :

 

Business Consultant Department

Our Business Consultant adopts an effective implementation system which we invented after more than 20 years of serving customer.

 

Our Implementation Methodology, contents of :

 

With this methodology system, our Business Consultant team delivers software products as scheduled and as required, provides the customer with adequate training in how to operate the system, and works with the customer to solve problems which may occur

 

Our Business Consultant team makes sure that each software product works efficiently and in a cost saving fashion so as to keep the customer's cost of owner ship to the minimum

 

Maintenance Department

Our Maintenance team is contained of young professional , expert staffs which has been trained to guarantee and save your investments while you buy and use our products. With this department we hope we can keep your pleasant and simplify to operate Erasoft, give benefit and save your investment on Erasoft.

 

We provide the following services :

  • Help Desk Support
  • On Site / Remote Service
  • On Call Visit / Routine Visit
  • Free Additional and development reports (Dashboard Facility)
  • Free Setup Reminder Reports (Reminder Facility)
  • Routine Data maintenance and checking
  • Routine application training
  • Routine standard check list (hardware,software,network)
  • Upgrade to the new Erasoft version
  • Enhance the existing application function

 

With the above comprehensive services, you as our customer could be guaranteed your pleasant in using our products.